I know I have an account, but it keeps saying my email address isn't registered. Why? Dan December 05, 2020 16:21 If this happens, reach out to us immediately via our contact us page. Let us know your full name and the most recent order number. We are happy to help reset your account. Related articles Redeem Rewards - Subscription Discount What are the free shipping exceptions? Comments 0 comments Please sign in to leave a comment.